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Terms and Conditions
1. Lease Term
All rentals will have a “Lease Term”. All equipment must be returned to the business on or prior to the end date. Returning items to the business prior to the end date will not constitute any discounts or reductions in total balance.
2. Non-Refundable Deposits
A 25% non refundable deposit of your total balance is required to finalize all bookings. This fee will be applied to your total balance due. This fee secures your rental items immediately for your selected event dates.
* Please note, your reservation will not be finalized until the 25% deposit is made.
"Exact Time" fee of $175 is non refundable. A weekend delivery and pickup fee of $175 is nonrefundable. See "Delivery" for more details.
3. Final Payment Date
The final payment date for all reservations is 14 days prior to your delivery/pickup date. All outstanding balances must be paid on, or prior to the final payment date to avoid cancellation.
4. Accepted Forms of Payment
Cash
PayPal
Credit/Debit card
For more information on how to pay your balance, please email us at [email protected]
We will keep your debit/credit card on file until all rental items are returned. We may use your card on file to charge for fees such as but not limited to late fees, and damages and loss to equipment.
5. Late Fees
If any equipment is not returned on time, for any reason, Harmony Event Rentals may charge a late fee of 30% of the total balance of the invoice per day, until all equipment is returned.
6. Delivery
Delivery fees include a base rate of $99, and an additional $2.50 per mile for any deliveries over 20 miles. Delivery costs are calculated at checkout at the time of booking, and are subject to change.
Harmony Event Rentals may deliver rental equipment 1-3 days prior to the event date requested by the client.
Delivery date is subject to change at Harmony Event Rentals’ discretion,
In the event that delivery and pick up is required on the same day, and/or at specific times, a $175 "exact time" non refundable fee will be added to the total balance due.
7. Weekend Delivery and Pickup
Harmony Event Rentals LLC does not offer weekend delivery or pickup under the normal delivery rates. If delivery or pickup of any rental items is required on the weekend (Saturday and Sunday), a $175 weekend delivery and pickup fee will be added to the customers total balance, in addition to the normal delivery fees. This fee is non refundable under any circumstance. The weekend delivery and pickup fee will be added to the client's total balance due and will be shown on their invoice.
8. Pick Up and Drop Off
Harmony Event Rentals offers free pickup and drop off at our location Available pickup and drop off times are Monday-Friday between the hours of 9:00A.M. and 12:00P.M. If the customer needs to pick up or drop off any items outside of the available times, a $175 "exact time" fee may be added to the total balance due.. This fee is non refundable, and the customer will be informed of this fee upon the request.
Delivery instructions will be emailed to the client at least 1 day prior to pickup.
9. Use of equipment
The customer is responsible for any rental items during the rental period, including the behavior of guests, invitees, agents, or subcontractors.
The customer is solely responsible for complying with all safety regulations, federal, state, and local laws, and codes.
The customer shall be responsible to maintain insurance on the Equipment with losses payable to the business against fire, theft, collision, and other such risks as are appropriate and specified by Harmony Event Rentals. Upon request, the customer shall provide proof of such insurance.
All items are to be used with their intended purpose.
With the exception of negligence by Harmony Event Rentals, the customer agrees to use the equipment safely and appropriately, and to be responsible for any injury, damage, or loss that occurs due to the misuse, unsafe use, reckless use, or negligence, or even from unavoidable incidents during the rental period.
Damaged and lost equipment will be subject to additional fees.
Prohibited Items/Activities
All items are to be used with their intended purpose. The business is not responsible for any injuries, damages, or loss due to improper use of any rental item or equipment. Participation of prohibited activities may result in additional fees.
Prohibited activities include but are not limited to:
No standing on tables or chairs.
No dancing on tables or chairs.
No smoking under tents
No grilling under or within 20 feet of tents or other structures.
No subleasing, or loaning of any items or equipment.
No drawing on tables or other rental items.
No silly string on tables or other rental items.
No painting on tables or other rental items.
No liquids should be put directly on any rental item, other than a disinfectant or other mild cleaner permitted by the lessor.
No fire performers near tents, tables, chairs, inflatables, or any other rental items.
No open flames near rental items.
No storing of hazardous materials or explosives in, near, or around rental items.
No fireworks near tents, inflatables, or any other rental item.
No staples. tacks, or pins are permitted to attach anything to any rental items or equipment
No tape is permitted on tents or tent walls.
10. Cancellation Policy
Items cancelled prior to the final payment date will be charged 50% of the total balance due. Items cancelled after the final payment date will be charged full price of the rentals. No exceptions.
11. Change of Date
In the event the customer requests a change of date, a 25% non refundable restocking fee will be added to the customer’s total balance due. Change of dates must be approved by the Harmony Event Rentals prior to finalizing the change of date.
Subject to product availability.
Any change of date requests must be requested prior to the final payment date.
Change of date is not permitted after the final payment date. The customer may cancel their order after the final payment date. Any cancellations made after the final payment date, will not be entitled to any refunds and will be charged 100% of the total balance.
12. Changes to order
The customer may make changes to their orders by adding or removing any rental items to or from their invoice prior to their final payment date (14 days prior to delivery or pickup date). This may be done by contacting Harmony Event Rentals. Subject to availability. The customer may not make any changes or alterations to their order after the final payment date.
13. Condition of Equipment and Repair
The customer is responsible to inspect the Equipment and acknowledges that the Equipment is in good and acceptable condition, prior to obtaining possession of the equipment. Any faults, or damages in the rented equipment must be brought to Harmony Event Rentals’ attention prior to the business relinquishing possession to the customer.
14. Protection and Return
While in possession of any rental items, it is the customer’s responsibility to care for, clean, and maintain all rental equipment. No electrical/audio equipment may be left outside uncovered and/or exposed during inclement weather, or unsupervised at any time. The customer is responsible for any damages, loss, or theft to any rental items.
The customer is responsible for restacking tables and chairs, and returning all items to the location that they were delivered, and in the manner items were delivered, prior to pickup. There will be an additional $0.25 charge per chair that is not neatly stacked and ready for pickup. There will be an additional $0.75 charge per table that is not folded and placed in the manner and location that it was delivered prior to pickup. All plates, silverware, and glasses must be returned to their original crate or carrying case prior to pickup. All plates, silverware, and glasses must be free of any food prior to being placed in the crate or carrying case. In the event that any items are broken or missing upon pickup, the client will be charged to replace each item that is broken or missing.
Cleaning fees are included in your total rental cost. Any exceptionally dirty items may be subject to additional cleaning fees.
Linens should not be cleaned by the customer, instead the customer shall place all linens in the provided pickup bags prior to the return of rented linens. Linens must be free of any and all liquids, solids, debris, food, leaves, trash, and any other item or substance prior to placing the linens in the dirty linen bags. Failure to remove any of these items, may result in additional cleaning fees. If linens are wet, please do not place the linens in the pickup bag
15. Site Requirements
Please make sure all gates, doors and entryways are unlocked and opened for delivery. Please secure all pets AND make sure the area for setting up the rental items has been cleared of debris and pet droppings. Please make sure that grass is properly groomed and ready for renal items. The customer is solely responsible for providing a clear area for rental items to be delivered.
Harmony Event Rentals is under no circumstances permitted to move any of these items upon arrival. If the delivery crew must wait for any items to be removed from the site, the customer may be subject to additional fees.
16. Tents and Inflatables
Tents and inflatables are DELIVERY ONLY. Pole tents, high peak tents, frame tents, and inflatables may not be set up over a driveway, or any other pavement or concrete under any circumstances due to safety. Tents and Inflatables are to be evacuated if winds exceed 25mph, as well as during any other severe weather such as thunder storms and lightning. Inflatables must be deflated during any severe weather or high winds. The customer is responsible for providing clear instruction on the desired location of the tent. The customer is responsible for marking the desired tent location with stakes, or spray paint if the customer will not be at the delivery location at the time of delivery. Tent walls are not included in the cost of the tent and may be provided at an additional cost. Subject to availability. The customer may not, under any circumstance, relocate tents, or remove side walls from the tents.
**Underground Hazards and Obstructions**
The customer is solely responsible for identifying and disclosing to Harmony Event Rentals, in writing, the exact location of all underground hazards or obstructions. These include, but are not limited to, utility lines, irrigation systems, septic systems, drain fields, pipes, and any other man-made or natural conditions that could be damaged by the installation of stakes, anchors, or other equipment.
Harmony Event Rentals shall be entitled to rely on the accuracy and completeness of the information provided by the client. Harmony Event Rentals has no duty to independently verify the location of underground hazards.
The customer agrees to release, indemnify, and hold harmless Harmony Event Rentals from any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or resulting from the customer’s failure to disclose, or inaccurate disclosure of, any underground hazards. The customer will be solely responsible for the cost of any damage to property or injury to persons caused by striking or interfering with an undisclosed hazard.
17. Weather Waiver
We are committed to providing a safe and enjoyable experience. Due to the inherent risks associated with outdoor rentals, particularly inflatables and tents, we must prioritize safety when severe weather is a factor.
In the event of inclement weather, including high-wind advisories (typically sustained winds over 25-30mph), thunderstorms, or heavy rain—the customer has the option to cancel the reservation without penalty.
The customer must contact us to cancel the reservation by 8:00 A.M. on the day of delivery to be eligible.
Upon cancellation, all payments made will be converted into a credit, valid for 1 year after the day of cancellation, which can be applied to a future rental.
Harmony Event Rentals reserves the right to cancel a reservation or pick up equipment at any time if the we determine that weather conditions present an unacceptable risk to persons or property.
For safety reasons, Harmony Event Rentals cannot set up certain equipment in active or forecasted severe weather, such as heavy rain, lightning, or high winds.
If Harmony Event Rentals chooses to cancel the rental due to unsafe weather, the customer will receive a full credit for all payments made, which can be used toward a future rental. This credit is valid for 1 year after the time of cancellation.
Once equipment has been delivered and set up, it is considered rented. No refunds, credits, or discounts will be issued if the weather later prevents the use of the equipment.
If conditions become unsafe after setup, due to unpredictable severe weather, the client is responsible for following all safety instructions, including deflating inflatables and evacuating guests from under tents.
18. Alcohol Policy
No rental items provided by the business shall be operated, or used by any person(s) under the influence of alcohol, marijuana, or any illegal drugs.
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